Industries · Agencies & E-commerce
Offshore support for online stores and the teams behind them.
Orders, returns, product data and a customer inbox that does not keep office hours. Volume that triples in a promotion and halves the week after.
Trusted by leaders across various organizations
Why this sector
The work spikes,
Retail demand is seasonal and campaign-driven. Hiring locally for the peak leaves you overstaffed for the rest of the year; not hiring leaves the inbox backed up exactly when customers are deciding whether to buy again.
An offshore team is easier to size to the shape of the work, and much of what spikes is admin that a trained person can run from a clear process.
Typical scope
What usually gets
Drawn from how online retailers and their agencies typically use offshore support.
Order and returns admin
Processing orders, handling returns and exchanges, and keeping the trail tidy so finance is not reconstructing it later.
Product listings and content
Creating and updating listings, descriptions, images and attributes across the platforms you sell on.
Customer messages
First response on email, chat and marketplace messages, escalating only what genuinely needs you.
Supplier and inventory follow-up
Chasing suppliers, tracking inbound stock and flagging what is about to run short before it does.
Where the talent comes from
The categories this
Industry context shapes the brief. The people still come from the same talent categories, screened the same way.
Book a free consultation
Tell us the roles.
Bring us the work you need covered and we will map the roles, the hours and how the engagement would run.
Live chat available 9-5 EST