Insights · FAQs
Questions, answered properly.
Sixteen answers across three areas: how the arrangement works day to day, what happens when you hire beyond a virtual assistant, and what to expect before anyone starts.
FAQ hub
Everything we get asked,
Start with the questions about working with us day to day. The sections below cover specialist roles, building a team, and what happens before someone starts.
The basics
Working with
How the arrangement works, how we protect your data, and what happens if the fit is wrong.
What is a Virtual Assistant (VA)?
A Virtual Assistant is a highly skilled professional who provides administrative, creative, or technical support remotely. They help businesses save time by managing tasks such as scheduling, data entry, customer service, social media, and more.
How do I communicate with my Virtual Assistant?
We rely on Zoho as our trusted platform for communication, ensuring seamless and efficient collaboration across teams. It provides us with a secure and reliable environment to stay connected and streamline our workflows.
How do you ensure data privacy and security?
We prioritize data privacy and security by:
- Using secure communication platforms.
- Signing non-disclosure agreements (NDAs).
- Providing training to our VAs on data confidentiality.
Can I choose the Virtual Assistant I want to work with?
Yes! We will provide you with a shortlist of qualified Virtual Assistants based on your needs. You can interview them and select the one who best fits your requirements.
Are your Virtual Assistants full-time employees?
No, our Virtual Assistants on subscription are remote professionals who work on a flexible basis. You can hire them for part-time or full-time hours based on your business needs.
What time zones do your Virtual Assistants work in?
Our Virtual Assistants are flexible and can work according to your preferred time zone. We will match you with a VA who can meet your scheduling requirements.
What if I’m not satisfied with my Virtual Assistant?
Your satisfaction is our priority. If you’re not happy with your assigned VA, we will work with you to address the issues or provide a replacement at no extra cost.
How do you ensure the quality of your Virtual Assistants?
We ensure quality through rigorous screening, ongoing training, and regular client check-ins. Additionally, we monitor chat interactions to gather insights and provide feedback, ensuring continuous improvement.
Can I cancel or pause the service at any time?
Yes, we offer flexible terms. You can pause or cancel your plan with a 10-day notice.
Why should I choose your Virtual Assistant company?
We stand out because:
- We provide top-tier, vetted professionals.
- Our services are flexible and tailored to your needs.
- We prioritize customer satisfaction and data security.
- Our pricing is transparent with no hidden fees.
Question not answered here?
The list above covers what we are asked most about virtual assistants. If yours is about a specialist role, a team, or how an engagement would run, a short call will get you a straight answer faster than a page will.
More answers
Hiring beyond an assistant,
The questions that come up once the conversation moves past a single virtual assistant.
Beyond assistants
Hiring beyond virtual assistants
Specialists, teams and how they are screened.
Can you place specialists, not just assistants?
Yes. Alongside virtual assistants we recruit for customer service, sales development, marketing, bookkeeping, web and app development and real estate support. The roles we fill most often are listed on the How We Help page.
Can you build a whole team rather than a single hire?
Yes. A team is built role by role: a brief for each one, a shortlist for each one, and the same account management and quality control behind every person once they start. You can begin with one role and add to it as the work grows.
Are specialists screened differently from assistants?
Everyone goes through the same screening. Candidates are assessed against the brief you give us and checked for how they communicate, with background checks and personality profiling behind the shortlist. What changes between roles is the brief, not the standard.
Before you start
Getting started
What happens between the first call and someone starting work.
How quickly can someone start?
We match you with a professional selected for your needs within 4-14 days, ready to contribute from day one.
What do you need from me to begin?
The role itself: the tasks involved, the hours you want covered, the tools your team already uses, and what a good first 90 days would look like. The clearer that brief, the better the shortlist we can put in front of you.
Who will I deal with day to day?
The person placed with you, plus a dedicated account manager who knows your business, watches the quality of the work and is accountable for the engagement.
Book a free consultation
Faster than reading.
Bring the question to a free consultation call and you will get a straight answer, including the ones this page cannot cover yet.
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