Sign in

Get Started

Sign in

Get Started

Effective Date: 31 January 2025.

Thank you for your interest in Offsite Virtual Pro Inc., the Offsite Assistant applications, and the Offsite application for your mobile device (the “Application”) provided to you by Offsite Virtual Pro Inc. (“Offsite,” “us,” “our,” or “we”). At Offsite, we want to connect people through the execution of everyday tasks and bring communities together through the use of the Application, any other mobile applications offered by us, and our mobile services, web applications, web services, and software provided on or in connection with such applications or services (all such applications, services, and software collectively, the “Services”).

This document explains the terms by which you may use our Services. These Terms of Service (these “Terms”), including the Privacy Policy (https://offsitevirtualpro.com/privacy), Billing Policy (https://offsitevirtualpro.com/billing) and Zero Tolerance Policy (https://offsitevirtualpro.com/zero-tolerance-policy), each dated as of the Effective Date and incorporated into these Terms by reference, as well as any other policy incorporated herein by reference, may be updated periodically. Your continued use of the Services signifies that you have read and understood the changes. You agree that notification upon change of this agreement is not required. Continued use of the Services constitutes acceptance of any modified Terms. If you do not agree to any updated Terms, you must discontinue use of the Services.

In order to avail yourself of the Services, you must agree to these Terms. By using the Services, the Application, you represent that you have read and understood these Terms, and are reading & understanding any changes that may periodically occur. These Terms govern your use of, access to, affiliation with, and operation of the Services from within the United States and its territories. PLEASE READ THESE TERMS AS THEY AND ALL REFERENCED DOCUMENTS AND POLICIES CONSTITUTE A LEGAL AGREEMENT, BETWEEN YOU AND OFFSITE VIRTUAL PRO INC. AND ITS CONTRACTORS, TO WHICH YOU ARE SUBJECT. Throughout these Terms, the word “including” can mean “including but not limited to.” By accessing, downloading, installing, or using the Services, you signify that you have read, understood, and agreed to be bound by the provisions of these Terms.

Use of Our Services and Your License
The Services serve as a marketplace where people who seek to get tasks done, including individual consumers as well as businesses, are matched with independent assistants, receptionists, contractors and businesses (“vendors”) who may be able to execute these jobs, tasks, or offers. Vendors are to be distinguished from Users (defined below) herein as “Vendors” or “Fulfillers”, or “Contracted Companies”. Vendors may be subject to master service agreements, independent contractor agreements, or employment agreements overseen by Offsite. The terms “Users,” “Customers,” or “Clients” on the other hand, will explicitly refer to parties in use of the Application or other Services seeking to hire a virtual talent, or to get a task executed, subject to the terms of agreement of the user.

Subject to your compliance with these Terms and your payment of any applicable fees, Offsite grants you, whether as a User or as a Vendor, a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal use of the Services. Offsite, in its sole discretion, may terminate your license to any portion of the Services at any time without notice. This license does not include any resale of any portion of the Services or its contents; any derivative use of any portion of the Services or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms are reserved and retained by Offsite. No portion of the Services may be reproduced, duplicated, copied, sold, or resold without the express written consent of Offsite. You may not use any meta tags or any other “hidden text” utilizing Offsite’s name or trademarks without our express written consent. You may not misuse the Services. You may use the Services only as permitted by law. The licenses granted by Offsite will terminate if you do not comply with these Terms. If the license granted by Offsite terminates, you continue to be bound by the provisions of these Terms.

You acknowledge and agree that Offsite is a technology services provider that offers a communication platform enabling business customers to access and manage the services of virtual personnel sourced and employed by independent third-party service providers and/or independent contractor entities (collectively, “Contracted Companies”). Offsite itself does not employ, engage, or manage these Assistants, nor does Offsite supervise, direct, or control the performance of any Assistant’s duties. Offsite’s role is strictly limited to providing Clients with (a) access to the Platform and associated tools to communicate with their assigned Assistant(s), and (b) subscription-based account management and related services.

At no time will Offsite be deemed an employer, co-employer, joint employer, principal, partner, franchisor, or agent of any Client, Assistant, or Contracted Company. Clients acknowledge that Assistants are not employees or agents of Offsite, and that Clients bear all risk associated with relying on the services rendered by these independent Assistants.

By using our Services and/or communication platform(s), you expressly agree that no fiduciary, agency, joint venture, or partnership relationship exists between you and Offsite. Offsite does not undertake any duty to monitor, investigate, vet, guarantee, or ensure the honesty, financial responsibility, or quality of the Assistants or Contracted Companies. Any statements made by Offsite, whether orally or in marketing materials, regarding the capabilities, reliability, or suitability of Assistants are for general informational purposes only and do not constitute a warranty, guarantee, or promise. You agree not to rely on such statements as grounds for claims against Offsite.

Clients are solely responsible for evaluating and verifying the competence, trustworthiness, and background of Assistants. While Offsite may facilitate introductions and provide access to productivity tools, Clients must perform their own due diligence before entrusting Assistants with tasks or granting them access to accounts, funds, or confidential information. Offsite makes no representations or warranties regarding the completeness, accuracy, or reliability of any information provided by Assistants or Contracted Companies, and Offsite shall not be liable for any loss, damage, or harm resulting from a Client’s reliance on such information.

Any references on our website, marketing materials, or communications to qualities or capabilities of Assistants are for descriptive purposes only. They should not be construed as guarantees, warranties, or contractual obligations by Offsite. The Terms of Service, not marketing statements, govern the relationship between Clients and Offsite, and any conflicts between marketing claims and the Terms shall be resolved in favor of these Terms.

Eligibility
Each User must be at least 18 years old in order to be eligible to use the Services. The Services are not available for children (persons under the age of 18 regardless of parental consent) in any capacity, whether that be as a Fulfiller or as a User. By becoming a User, you represent, acknowledge, and warrant that you are at least 18 years of age and that you have the right, authority, and capacity to enter into and abide by the terms and conditions of these Terms.
You further represent, acknowledge, and warrant that your use of the Services is in compliance with any and all applicable laws and regulations.

Accounts
By creating an account, you will be given access to different features of the various Services.
When creating an account, you agree that you will provide complete and accurate information, and you agree that you will maintain this information as up-to-date at all times. Failure to do so may result in your inability to access the Services or in other forms of termination of access to the Services.
Although Offsite Virtual Pro Inc. works to safeguard your account and passwords, you are solely responsible for protecting the confidentiality of your account and passwords.
This excludes any known or unknown cyber attacks (via denial of service attacks, hacks, malware, worms, or otherwise), data breaches, or data malformation.
You will accept responsibility for all activities that occur under your account, identifiable by your Offsite Virtual Pro Inc. User Unique Identifier (“Offsite User ID”).
If you use the Services on behalf of an entity or organization, you represent and warrant that you have the authority to bind that entity or organization to these Terms, and you agree to be bound by these Terms on behalf of that entity or organization.
Be sure to sign off when finished using a shared device. Offsite Virtual Pro Inc. will not be liable for any unauthorized use of your account.

Service Rules
You agree to refrain from engaging in any of the following prohibited activities:

  • Modifying, altering, reproducing, copying, distributing, or disclosing any confidential part of the Services in any medium (including but not limited to any information that you are aware or unaware of due to its confidentiality; information whose origin is unknown should be treated as confidential);

  • Attempting to interfere or interfering with system integrity or security;

  • Attempting to upload or uploading any virus, worm, code (malicious or otherwise), or other software through the Services; and

  • Attempting to seek or provide a service that Offsite Virtual Pro Inc. has classified as a “Zero Tolerance Service” in Offsite Virtual Pro Inc.’s Zero Tolerance Policy here: https://offsitevirtualpro.com/zero-tolerance-policy/

Failure to comply with the terms of this Section 4 may result in your inability to access the Services or other forms of termination of access to the Services.

Payment

Billing Policies
Thank you for your interest in Offsite Virtual Pro Inc. (also known as “Offsite Assistant”) In this section, we will cover some of Offsite Virtual Pro Inc.’s Billing Policies. As Offsite deals with the employment of human resources globally, billing appropriately to ensure all of our talents are fairly and morally compensated is one of our core responsibilities, and moral duties.

1. Deposits
Deposits are the fee that you will pay when first engaging Offsite Virtual Pro Inc., and pays for our global sourcing teams to spend hours sourcing, assessing, interviewing, narrowing down, interviewing again, and eventually selecting & matching appropriate talent(s) for your account. For every 1 person we hire, we screen between 100-200 people, depending on the role.

Deposits are non-refundable, and should you choose to not continue with Offsite Virtual Pro Inc., we are unable to refund your deposit. The only circumstance under which Offsite may consider, in its sole discretion, a refund, is if Offsite has failed to provide you with a talent after 31 calendar days. Deposits, do however count towards your plan price. For example, if you are subscribing to a plan that costs $1,299, and your deposit was $200, your first payment will be $1,099.

2. Billing Periods & Automatic Renewal
When you work with Offsite Virtual Pro Inc., the assumption that is made clear to all parties from the beginning, is that your subscription with Offsite will automatically renew every month until your Cancellation Notice (defined in Section 3) occurs.

The date upon which your Offsite talent(s) starts working for you that is agreed upon by you and our team members during the sales or onboarding process (the “Start Date”) will be the first day of your subscription (the “Subscription Start Date”). If you are unresponsive to our communications prior to, on, or after this date, or forget about this date entirely, or are unavailable for any other reason, your Offsite talent(s) are still assigned only to you in a dedicated capacity, and as they are human resources that you are ultimately responsible for, you will still be charged for their time. Payment for services to be rendered over the course of the first month of service will be deducted on this date. Payment for services will then continue to be charged every month thereafter (your “Subscription Renewal Date”). Payment will be automatically deducted from the chosen Payment Method on file.

If for any reason you are unable to pay your bill on the Subscription Renewal Date, our systems will continue to automatically attempt to charge you for 7 days, during or after which your Customer Success Manager will reach out to address the billing issue. If the billing issue is not resolved within 10 calendar days, your services may be interrupted, and your virtual talent(s) may be reassigned to other clients. You are financially liable for any periods during which your virtual talent(s) were working but your subscription was in an unpaid status.

2a. Payment Methods
Payment methods that Offsite Virtual Pro Inc. accepts include: credit and debit cards (American Express, Visa, MasterCard, Discover) and ACH (Automated Clearing House) with US bank accounts. Instant verification of US bank accounts are facilitated by our banking technology partner, Plaid. All payments, including but not limited to credit, debit, and banking are processed by our financial technology partner, Stripe, a PCI-Level 1 Compliant payment processor.

Payment for Deposits (as detailed in section 1) will typically be taken using a credit or debit card. Where Offsite accepts ACH and other comparable direct bank transfer payment options, Offsite imposes a Credit/Debit Card Payment Processing Fee, which is $35 USD per client per month. Offsite will typically waive the first month’s Credit/Debit Card Payment Processing Fee. However, for every month of service including and beyond month 2, Offsite will levy a $35 USD fee per month in order to offset our average cost of clients using a Credit or Debit card to pay for services. As our chargeable amounts are quite large, we must do this in order to continue providing high quality services at the price point that we offer. If for any reason the use of ACH or other comparable direct bank transfer payment options in markets in which we accept them is not achievable for you, please contact your Customer Success Manager to help you resolve this issue.

For clients that have an annual contract size of $48,000 USD or greater OR for clients that are on our Enterprise plans, you may request custom payment methods. Please contact your Customer Success Manager to discuss your options and requirements.

3. Cancellation of Services and 10 day Cancellation Notice period
If you would like to cancel your services and terminate your next automatic renewal, you must contact your Customer Success Manager with your instruction to cancel the services by email or via the chat service found on our website, if available (your “Cancellation Notice”), who will help you execute the necessary steps to cancel your services within 10 calendar days from your Cancellation Notice.

As our operations involve dealing with the employment of human resources, often in countries with diverse and differing laws to the United States, Offsite has a 10 day Cancellation Notice period, this means that once you provide your Cancellation Notice, your services are still active and in effect for 10 calendar days thereafter. Therefore, if you would like to cancel your services, you must let your Customer Success Manager know 10 calendar days or more prior to your Subscription Renewal Date. If you do not provide us with at least 10 days of notice, you will be charged for your next month of service, and may continue using your services for the remaining month of service.

If you wish to Pause your Services instead of outright cancelling, you may contact your Customer Success Manager to discuss your options. Pausing usually requires the selection of a date to continue your Services, and does not guarantee your original talent(s) will be available to continue to serve you. Typically, after a Pause or Cancellation, talent(s) will be assigned to other clients.

4. Missed Planning Calls
During the sign up process for Offsite Virtual Pro Inc., you will be asked to schedule a Planning Call with your Customer Success Manager. Failure to attend a scheduled Planning Call with your Customer Success Manager during the sign-up process will result in your sign-up being processed based on our standard specifications for your chosen role that you selected during your sign up 1 day after the missed Planning Call. The Start Date that we have on file is what we will use for the Subscription Start Date. If you are not satisfied with the talent that was selected for you, please contact your Customer Success Manager who will schedule a call to discuss your requirements and help you find a suitable replacement.

5. Disputes, Chargebacks & Refunds
Initiating a dispute or a chargeback against Offsite Virtual Pro Inc. will result in an immediate termination of services until resolution. Offsite Virtual Pro Inc. maintains a comprehensive record of your interactions and accepted agreements to validate any dispute. If you believe you are entitled to a refund, please reach out to your Customer Success Manager to explain the circumstances.

All charges are non-refundable, however, Offsite Virtual Pro Inc. may consider refunds on a case-by-case basis at its sole discretion.

Offsite Virtual Pro Inc. reserves the right to update or modify these Billing Policies at any time. Important changes in terms, as defined by Offsite Virtual Pro Inc., will be conveyed to current & active clients via email, and updated here on this page.

Third-Party Links
The use of our Services may provide you with links to third-parties and their respective material. Offsite Virtual Pro Inc. does not own or control any of the third-party contents and does not assume responsibility for your usage of such third-party sites. You understand that if you use such sites you do so at your own risk.
You relieve Offsite Virtual Pro Inc. from any liability that may arise during your use of any third-party sites.

Indemnity
You are responsible for your use of the Services, and you agree to defend, indemnify, and hold Offsite Virtual Pro Inc., including our affiliates, subsidiaries, parents, successors, and assigns, and each of our respective officers, directors, employees, independent contractors, agents, and shareholders, harmless from any claims, actions, suits, losses, costs, liabilities, and expenses (including reasonable attorneys’ fees and costs) relating to or arising out of your use of and participation in the Services, including:

  • your breach of these Terms or the documents incorporated herein by reference;

  • your violation of any law or regulation or the rights of a third-party, including, without limitation, Fulfillers, Users, other motorists, and pedestrians, as a result of your own interaction with such third-party;

  • any allegation that any materials that you submit to us or transmit through the Services infringe upon or otherwise violate the copyright, trademark, patent, trade secret, or other intellectual property or other rights of any third-party;

  • your ownership, use, or operation of a motor vehicle or passenger vehicle, or any other relevant tools (including but not limited to: laundry machines, cleaning equipment, or stationary or technical equipment), including your provision of Services as a Fulfiller; and/or

  • any other activities in connection with the Services.

The indemnity provided for in this section shall be applicable without regard to the negligence of any party, including any indemnified person.

Liability Boundaries
IN NO EVENT WILL OFFSITE VIRTUAL PRO INC., INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS, AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “OFFSITE VIRTUAL PRO INC.” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, FINANCIAL LOSS ARISING FROM USING THE SERVICES, FINANCIAL LOSS ASSOCIATED WITH FULFILLERS FAILING TO COMPLETE TASKS, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THESE TERMS, HOWEVER ARISING, INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR OTHER SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT OFFSITE VIRTUAL PRO INC. HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS, OR OTHER SERVICES PROVIDED TO YOU BY THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THEIR TERMS. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

THE SERVICES, INCLUDING ACCESS TO THE PLATFORM AND ANY COMMUNICATIONS TOOLS, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OFFSITE VIRTUAL PRO INC. DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. OFFSITE VIRTUAL PRO INC. DOES NOT GUARANTEE THE PERFORMANCE, HONESTY, OR LEGITIMACY OF ANY ASSISTANT, CONTRACTED COMPANY, OR THIRD PARTY.

UNDER NO CIRCUMSTANCES SHALL OFFSITE VIRTUAL PRO INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, BUSINESS, SAVINGS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, ASSISTANTS, OR SERVICES, EVEN IF OFFSITE VIRTUAL PRO INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE THAT OFFSITE VIRTUAL PRO INC. SHALL NOT BE LIABLE FOR ANY LOSS OR HARM ARISING FROM FRAUD, EMBEZZLEMENT, MISCONDUCT, NEGLIGENCE, OR ANY OTHER MALFEASANCE COMMITTED BY AN ASSISTANT OR ANY OTHER THIRD PARTY. ANY CLAIMS OR DISPUTES REGARDING THE ACTIONS OR INACTIONS OF ASSISTANTS MUST BE PURSUED DIRECTLY AGAINST THE ASSISTANT AND/OR THE CONTRACTED COMPANY, NOT OFFSITE VIRTUAL PRO INC.

Dispute Resolution and Arbitration Agreement
As part of the agreement to lawfully permit the use of the Services in the manner disclosed in these Terms, you the User will be required to resolve disputes with Offsite Virtual Pro Inc. on an individual basis through determent, final, and binding arbitration. By entering into these Terms you fully acknowledge that you have read and understand the provisions of these Terms and have exercised reasonable caution in considering the consequences of consenting to these Terms. YOU AND OFFSITE VIRTUAL PRO INC. MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, AS SET FORTH BELOW.

Agreement to Binding Arbitration Between You and Offsite Virtual Pro Inc.
This agreement to arbitrate (the “Arbitration Agreement”) is governed by the Federal Arbitration Act and survives after the Terms terminate or your relationship with Offsite Virtual Pro Inc. ends. ANY ARBITRATION UNDER THE ARBITRATION AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, the Arbitration Agreement applies to all Claims (defined below) between you and Offsite Virtual Pro Inc., including our affiliates, subsidiaries, parents, successors, and assigns, and each of our respective officers, directors, employees, independent contractors, agents, and shareholders.

EXCEPT AS EXPRESSLY PROVIDED BELOW, ALL DISPUTES AND CLAIMS BETWEEN US (EACH, A “CLAIM,” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND OFFSITE VIRTUAL PRO INC. These Claims include but are not limited to any dispute, claim, or controversy, whether based on past, present, or future events, arising out of or relating to: these Terms and prior versions thereof (including the breach, termination, enforcement, interpretation, or validity thereof), the Services, any other goods or services made available through the Services, your relationship with Offsite Virtual Pro Inc., the threatened or actual suspension, deactivation, or termination of your User Account or these Terms, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by Offsite Virtual Pro Inc., and various legal claims outlined in the original text.

All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability, or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.

Prohibition of Class Actions and Non-Individualized Relief
YOU UNDERSTAND AND AGREE THAT YOU AND OFFSITE VIRTUAL PRO INC. MAY EACH BRING CLAIMS IN ARBITRATION AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS (“CLASS ACTION WAIVER”).

Representative PAGA Waiver
The same provisions around the Private Attorneys General Act (PAGA) waiver remain in full force here, with the name Offsite Virtual Pro Inc. substituted accordingly throughout this section.

Rules Governing the Arbitration

Any arbitration conducted pursuant to the Arbitration Agreement shall be administered by the ADR Institute of Canada (“ADRIC”) pursuant to its Arbitration Rules that are in effect at the time the arbitration is initiated (the “ADRIC Rules”), as modified by the provisions set forth in these Terms. Copies of the ADRIC Rules can be obtained at ADRIC’s website (www.adric.ca) or by contacting ADRIC directly. Notwithstanding the foregoing, if requested by you and if appropriate based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of arbitration rules under Canadian jurisdiction, but in no event shall the arbitrator consolidate more than one person’s Claims or otherwise preside over any form of representative, collective, or class proceeding.

As part of the arbitration, both you and Offsite Virtual Pro Inc. will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in a Canadian court. The arbitrator may award declaratory or injunctive relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.

The arbitrator will decide the substance of all claims in accordance with the laws of the Province of Ontario and the federal laws of Canada, and will honour all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Users or Fulfillers but is bound by rulings in prior arbitrations involving the same User or Fulfiller to the extent required by applicable law. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction, provided that any award may be challenged in accordance with applicable Canadian arbitration legislation.

Opting Out of Arbitration for Fulfiller Claims That Are Not in a Pending Settlement Action

As a Fulfiller, you may opt out of the requirement to arbitrate Fulfiller Claims, pursuant to the terms of this subsection. If you do not wish to be subject to the Arbitration Agreement with respect to Fulfiller Claims, you may opt out of arbitration with respect to such Fulfiller Claims, pursuant to the terms of this subsection.

In order to be effective:
(A) the writing must clearly indicate your intent to opt out of the Arbitration Agreement with respect to Fulfiller Claims that are not part of a Pending Settlement Action,
(B) the writing must include your name, phone number, and email address associated with your User Account, and
(C) the email or envelope containing the signed writing must be sent within 30 days of the date these Terms are executed or ratified by you.

Should you not opt out within the 30-day period, you and Offsite Virtual Pro Inc. shall be bound by the terms of the Arbitration Agreement in full (including with respect to Fulfiller Claims that are not part of a Pending Settlement Action). As provided in Section 9(i) above, any opt-out that you submit shall not apply to any Fulfiller Claims that are part of a Pending Settlement Action, and your Fulfiller Claims in any such Pending Settlement Action shall continue to be governed by the arbitration provisions that were contained in the applicable Offsite Virtual Pro Inc. Terms of Use you agreed to prior to the Effective Date.

Cases may have been filed, or may be filed in the future, against Offsite Virtual Pro Inc. involving Fulfiller Claims. You should assume that future lawsuits may be brought against Offsite Virtual Pro Inc. alleging class, collective, and/or representative Fulfiller Claims in which the plaintiffs may seek to act on your behalf and which, if successful, could result in some monetary recovery to you. However, if you agree to arbitration of Fulfiller Claims with Offsite Virtual Pro Inc. under the Arbitration Agreement, you are agreeing in advance that you will bring all such claims—and seek any monetary or other relief—against Offsite Virtual Pro Inc. solely in an individual arbitration proceeding, except for Fulfiller Claims that are part of a Pending Settlement Action.

You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief from, any court action or class, collective, or representative action. You have the right to consult with legal counsel of your choice regarding the Arbitration Agreement, and you will not be subject to retaliation if you assert your right to bring a claim or opt out of arbitration for any Fulfiller Claims under the Arbitration Agreement.

Optional Pre-Arbitration Negotiation Process

Before initiating any arbitration or legal proceeding, you and Offsite Virtual Pro Inc. may agree to first attempt to negotiate any dispute, claim, or controversy between the parties informally for 30 days, unless this time period is mutually extended in writing.

A party who intends to initiate negotiation under this subsection must first send a written notice to the other party (the “Notice”). The Notice must:

  1. Describe the nature and basis of the dispute or claim, and

  2. Set forth the specific relief being sought.

All offers, statements, and communications—whether oral or written—made during the course of this informal negotiation by either party or their agents, officers, employees, contractors, or attorneys shall be considered confidential, privileged, and inadmissible for any purpose in arbitration or any other legal proceeding, except where such evidence is independently admissible or discoverable.

Offsite Virtual Pro Promotions, Marketing and Referral Programs

Offsite Virtual Pro Inc. has full discretion and may make available promotions with different features to any Users or prospective Users. These promotions, unless made directly to you, shall have no bearing whatsoever on your agreement or relationship with Offsite Virtual Pro Inc. Offsite Virtual Pro Inc. reserves the right to withhold or deduct credits or benefits obtained through a promotion if it determines, in its sole discretion, that the redemption of the promotion or receipt of the credit or benefit was made in error, was fraudulent, illegal, or was in violation of the applicable promotion terms or these Terms.

From time to time, Offsite Virtual Pro Inc. may offer incentives to refer new Users to the Offsite Virtual Pro community. These incentives may come in the form of Offsite Credits, and Offsite Virtual Pro Inc. may determine or revise the incentive types, amounts, terms, restrictions, and qualification requirements for any referral program at its sole discretion.

While Offsite Virtual Pro Inc. may provide training tools, upskilling resources, or other programs to support the development of your Assistant, these are intended only as supplementary benefits. Offsite Virtual Pro Inc. does not guarantee that any training will result in improved performance, nor does it accept any liability for an Assistant’s inability to learn, adapt, or apply skills effectively.

Any statements made on our website or in marketing materials regarding “matching” are aspirational and reflect our intent to facilitate a smooth onboarding experience. These statements are not guarantees that the assigned Assistant will be perfectly suited to your needs, fully trained for your specific tasks, or capable of delivering immediate results without your direct input, feedback, or further guidance.

References to “ongoing quality supervision,” “quality control,” or the use of a proprietary quality-management system are references to Offsite Virtual Pro Inc.’s internal service standards. These statements do not create any fiduciary, supervisory, or legal obligation for Offsite Virtual Pro Inc. to oversee, manage, or monitor Assistants on a day-to-day basis. Nor do they establish any warranty or performance guarantee.

Testimonials, user reviews, and ratings published on our website or referenced in marketing materials reflect individual experiences and subjective opinions. While we appreciate this feedback, it should not be construed as a warranty or guarantee of similar results for all Clients.

Offsite Virtual Pro Inc. may provide certain training tools, internal platforms, quality control measures, and a Customer Success Manager as part of a “managed remote talent experience.” These services are intended to help improve communication and workflow but do not constitute an assurance, warranty, or representation regarding any specific result, performance level, or oversight obligation. The Client remains solely responsible for reviewing and verifying the quality, accuracy, and completeness of any work performed by their assigned Assistants.

At its sole discretion, Offsite Virtual Pro Inc. may offer Free Trials for select services and/or product offerings. A “Free Trial” refers to a period during which services are rendered by Offsite Virtual Pro Inc., its Fulfillers, or Contracted Companies at no cost to the Client. Notwithstanding any language in promotional materials, Offsite Virtual Pro Inc. is under no obligation to offer a Free Trial and reserves the right to restrict, revoke, suspend, terminate, shorten, or otherwise modify any Free Trial, in whole or in part, at any time and for any reason. Any reference to a Free Trial period — including but not limited to terms such as “1-week free trial” or “1-week risk-free trial” — shall refer exclusively to five (5) business days unless otherwise expressly stated. By participating in a Free Trial, you acknowledge and agree to these terms.

Intellectual Property

All intellectual property rights in the Services shall be owned by Offsite Virtual Pro Inc. absolutely and in their entirety. These rights include, but are not limited to, database rights, copyrights, patents, trade secrets, design rights (whether registered or unregistered), trademarks (whether registered or unregistered), and other similar rights wherever existing in the world, together with the right to apply for protection of the same. All other trademarks, logos, service marks, and company or product names set forth in the Services are the property of their respective owners.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, photos, images, videos, data, or other information or materials (“Submissions”) provided by you to us are non-confidential and shall become the sole property of Offsite Virtual Pro Inc. Offsite Virtual Pro Inc. shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are solely responsible for your Submissions. Your Submissions may not be false, materially misleading, libelous, defamatory, obscene, vulgar, abusive, harassing, threatening, or otherwise objectionable, invade a person’s privacy, infringe another person’s intellectual property or proprietary rights, or otherwise violate applicable law. You represent and warrant that you own or otherwise control all of the rights to your Submissions; that the use of such materials by Offsite Virtual Pro Inc. will not infringe upon or violate the rights of any third-party; and that you will indemnify Offsite Virtual Pro Inc. for all claims resulting from your Submissions.

Offsite Virtual Pro Inc., along with its logos, designs, graphics, icons, scripts, and service names, are registered trademarks, unregistered trademarks, or trade dress of Offsite Virtual Pro Inc. in Canada and/or other countries (collectively, the “Offsite Marks”), referenced directly below in but not limited to blue shades:

If you provide services as a Fulfiller, Offsite Virtual Pro Inc. grants to you, during the term of these Terms and subject to your compliance with these Terms, a limited, revocable, non-exclusive license to display and use the Offsite Marks solely in connection with providing such services (the “License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license, or sublicense with respect to any of the rights granted hereunder without Offsite Virtual Pro Inc.’s prior written permission, which Offsite Virtual Pro Inc. may withhold at its sole discretion. The Offsite Marks may not be used in any manner likely to cause confusion.

You acknowledge that Offsite Virtual Pro Inc. is the owner and licensor of the Offsite Marks, including all goodwill associated therewith, and that your use of the Offsite Marks does not grant you any ownership interest or rights beyond the limited License described above. You agree to use the Offsite Marks strictly in accordance with Offsite Virtual Pro Inc.’s trademark usage guidelines, as may be provided and updated from time to time, and to immediately cease any use that Offsite Virtual Pro Inc. determines to be nonconforming or otherwise unacceptable.

You agree that you will not:

  1. Create any materials that incorporate the Offsite Marks or any derivatives thereof without express written approval from Offsite Virtual Pro Inc.;

  2. Use the Offsite Marks in any way that diminishes their value or validity as proprietary trademarks, service marks, trade names, or trade dress;

  3. Take any action that would impair Offsite Virtual Pro Inc.’s rights or the legality and/or enforceability of the Offsite Marks, including but not limited to challenging or opposing ownership;

  4. Apply for any registration of the Offsite Marks, or any derivative or confusingly similar marks;

  5. Use the Offsite Marks in connection with any product, service, or activity that violates any law, statute, regulation, or standard.

Violation of any provision of this License may result in immediate termination of the License, at Offsite Virtual Pro Inc.’s sole discretion. If you create any materials bearing the Offsite Marks in violation of these Terms, you agree that Offsite Virtual Pro Inc. owns all right, title, and interest in and to such materials, including any modifications or derivative works. You further agree to assign any such rights to Offsite Virtual Pro Inc. and to cooperate with any formal process required to effectuate this assignment.

Copyrights Policy

Offsite Virtual Pro Inc. respects the intellectual property of others and expects Users to do the same. If you believe, in good faith, that any material made available through our Services infringes your copyright, please notify us with the following information:

  • A description of the copyrighted work you claim has been infringed, including the specific location on the Services where the material appears (with enough detail to help us locate it);

  • A description of where the original or authorized version of the work exists — for example, a URL or published source;

  • Your full name, mailing address, telephone number, and email address;

  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law;

  • A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or are authorized to act on the copyright owner’s behalf; and

  • Your physical or electronic signature.

Confidentiality

You agree not to use any technical, financial, strategic, or other proprietary or confidential information relating to Offsite Virtual Pro Inc.’s business, operations, or properties, including User information (“Confidential Information”), disclosed to you by Offsite Virtual Pro Inc. for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Offsite Virtual Pro Inc. in order to prevent it from falling into the public domain. Notwithstanding the foregoing, you shall not have liability to Offsite Virtual Pro Inc. with respect to any Confidential Information which you can demonstrate was in the public domain at the time it was disclosed by Offsite Virtual Pro Inc. or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as evidenced by written records in existence at the time of disclosure; is disclosed with the prior written approval of Offsite Virtual Pro Inc.; becomes known to you, without restriction, from a source other than Offsite Virtual Pro Inc. without breach of these Terms and not in violation of Offsite Virtual Pro Inc.’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body, provided that you promptly notify Offsite Virtual Pro Inc. to enable it to seek a protective order or otherwise prevent or restrict such disclosure.

Modification to These Terms

Offsite Virtual Pro Inc. reserves the right to modify the terms and conditions of these Terms at any time. This includes changes to policies, features, service structures, and referenced agreements. Offsite Virtual Pro Inc. may also revise arbitration provisions without creating a renewed opportunity to opt out. Continued use of the Application or other Services after such changes constitutes your acceptance of the updated Terms.

Offsite Virtual Pro Inc. Communications

By becoming a User, you agree to receive communications from Offsite Virtual Pro Inc., including but not limited to emails, text messages, calls, and push notifications. These messages may be sent using automated systems or technologies. Communications from Offsite Virtual Pro Inc., its affiliated entities, and/or Fulfillers may include operational messages regarding your account or service use, updates to features, promotional content from us or our partners, and information about Offsite Virtual Pro Inc. or related industry updates. Standard messaging and data rates from your mobile carrier may apply. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.

Offsite Virtual Pro Inc. further affirms its commitment to the integrity of all marketing communications. If you present a legitimate advertisement or promotional offer from Offsite Virtual Pro Inc. that contains pricing or service terms different from those on our official website or materials, and such promotion is verified with an authentic timestamp, Offsite Virtual Pro Inc. will honour the pricing and terms stated in the verified promotion, subject to validation by an authorized representative.

Disclaimers

The Services are provided by Offsite Virtual Pro Inc. on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee any specific outcome from your use of the Services, including availability of personnel at specific times or outcomes of work performed. We disclaim all implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Certain jurisdictions do not allow limitations on implied warranties, so some of these disclaimers may not apply to you.

We do not warrant that the Services will be uninterrupted, error-free, secure, or that any issues will be corrected. You acknowledge there are inherent risks in working with individuals online and that Offsite Virtual Pro Inc. is not responsible for the conduct of any User or Fulfiller, whether online or offline. Any engagement between you and other Users is done at your own risk, and we recommend exercising discretion and performing your own due diligence.

Offsite Virtual Pro Inc. is not liable for the unauthorized use of your User account. If you suspect a security breach or that an unauthorized person is using your account, you must notify us immediately. Additionally, information you post, publish, or share through the Services may be seen or used by others. Offsite Virtual Pro Inc. is not responsible for how third parties use the information you make available.

Opinions, advice, statements, or other content made available through the Services, but not directly by Offsite Virtual Pro Inc., are those of the respective authors. We are not responsible for the accuracy or reliability of any such third-party content and disclaim any liability arising from reliance on such materials.

Location data provided by the Services is approximate and should not be relied upon in situations requiring precise location accuracy. Any location or geolocational data that you submit or make available may be accessed by Offsite Virtual Pro Inc. and certain Users.

We recommend using the Services with a mobile data plan that supports high or unlimited usage. Offsite Virtual Pro Inc. is not liable for any data usage fees, charges, or overages incurred through your mobile or internet service provider.

If you access the Services via the Apple App Store, you acknowledge that Apple Inc. is not a party to these Terms and shall have no responsibility for the Services. Offsite Virtual Pro Inc., not Apple, is solely responsible for the content and operation of the Services. Apple and its subsidiaries are, however, third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

Offsite Virtual Pro Inc. is a for-profit organization and derives revenue from User subscriptions. By using the Services, you acknowledge this and agree that we are not obligated to disclose profit margins, which may vary based on operational and market factors. Any statements made by representatives of Offsite Virtual Pro Inc. about profitability or cost structures are intended for general information only and do not constitute binding guarantees.

Export Regulations; Government End Users

You represent and warrant that you and your financial institution(s) are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government (e.g., the U.S. Department of Treasury’s Specially Designated Nationals list and Foreign Sanctions Evaders list, and the U.S. Department of Commerce’s Entity List), the European Union or its member states, or any other applicable government authority. You agree not to directly or indirectly export, re-export, transmit, or cause to be exported, re-exported, or transmitted, any commodities, software, or technology (“Items”) to any country, individual, corporation, organization, or entity to which such export, re-export, or transmission is restricted or prohibited, including any country, individual, corporation, organization, or entity under sanctions or embargoes administered by the United Nations, U.S. Departments of State, Treasury, or Commerce, the European Union, or any other applicable government authority.

If you are a U.S. Government end user, Offsite Virtual Pro Inc. is licensing the software to you as a “Commercial Item” as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights granted to you in connection with the Services are the same as those granted to all other users under these Terms.

Liability of Assistant Issues, and Loss Arising from the Same

You affirm that you are aware that all work, duties, obligations, requests, tasks, requirements, action items, and other responsibilities (collectively, “Assistant Work”) seemingly performed under the service titles such as “Offsite Assistant,” “Offsite Business Assistant,” or “Offsite for Business” are fulfilled by a Contracted Company. When communicating with assistants employed by a Contracted Company via an Offsite Virtual Pro Inc.-owned and operated application, you are then, and only then, using services and technologies built and rendered by Offsite Virtual Pro Inc. solely for the purpose of facilitating communication with those assistants.

In any instances where assistant issues — including but not limited to assistant negligence, failure, error, delayed response times, failure to perform duties, non-responsiveness, or any loss of any kind resulting from such occurrences (collectively, “Assistant Issues”) — arise, Offsite Virtual Pro Inc. shall not be held liable. Offsite Virtual Pro Inc. provides a communication platform between clients and assistants who are trained, employed, and managed by separate Contracted Companies.

You agree to waive any and all claims, liabilities, or damages resulting from Assistant Issues. You acknowledge that using the Services does not guarantee any specific outcome, and that some Assistant Work may be incomplete or unsatisfactory. While Offsite Virtual Pro Inc. collaborates with Contracted Companies to provide assistant services, we do not warrant or guarantee the qualifications, conduct, or performance of any individual assistant.

Offsite Virtual Pro Inc.’s role is strictly limited to providing a platform for communication. While Offsite Virtual Pro Inc. and its Contracted Companies implement selection processes, training programs, and various quality assurance measures, including vetting and skill assessments, the ultimate performance of any assistant remains outside of Offsite Virtual Pro Inc.’s control.

You acknowledge that past performance of any assistant does not ensure future success, that individual performance may vary, and that Offsite Virtual Pro Inc. shall not be held liable for the actions, omissions, or work product of any individual assistant. Any representations made by Offsite Virtual Pro Inc. or its representatives about assistant capabilities should be understood as general descriptions of expected standards, not guarantees or warranties of outcome or quality.

Liability of Issues

While Offsite Virtual Pro Inc. is a service that does its best to guarantee security of messages, leveraging partnerships with top security services, you agree that Offsite Virtual Pro Inc. cannot be held liable or responsible for any damages associated with security breaches, breaches of data, or any other kind of technology breach as such. In addition, you agree that in using Offsite Virtual Pro Inc., you are ultimately responsible for the liability of the tasks that are given, accesses to software that are given (and removing said access), and therefore, liability or loss arising from any issue including but not limited to technology breaches, software accesses of any kind, or any Assistant Issues, you also acknowledge and agree cannot be attributed to Offsite Virtual Pro Inc., and Offsite Virtual Pro Inc. cannot be held liable for any liability or loss or damage faced by you, your business, your clients, vendors, or any affiliate organization or person, incorporated or unincorporated.

19 (a). Removal of Assistant Accesses. If Clients have provided Assistants or other Offsite Virtual Pro Inc. representatives access to their own systems or platforms, including but not limited to communication systems, contractual management systems, customer relationship management systems, email clients, or other such tools, Clients are fully and wholly responsible for giving and removing access to these. Offsite Virtual Pro Inc. has no control over external tooling, and cannot be expected to have control over any of these.

19 (b). Payments Made to Assistants. If Clients pay Assistants directly, or pay Assistants through the Offsite Virtual Pro Inc. platform, any funds other than the Subscription & Service Fees, Clients must agree that Offsite Virtual Pro Inc. holds NO liability for these funds. Examples include, but are not limited to: tips, device purchases, investments, or gifts. Offsite Virtual Pro Inc. does not recommend paying Assistants directly, or through the Offsite Virtual Pro Inc. platform, for any reason other than payments for the Subscription & Service Fees.

Material Breaches

You agree that a material breach of these Terms of Service may only arise when you have not paid any outstanding invoices, either as a result of one or more unpaid invoices – as defined by an invoice that was never attempted to be paid, or a failed payment for one or more invoices. Offsite Virtual Pro Inc.’s obligations only are to provide a communication platform through which you may communicate with assistants that have been assigned to your account by the Contracted Company responsible for Offsite Virtual Pro Inc.’s human assistance services. Both parties agree that Assistant Issues, service outages, and actions taken by the Contracted Company cannot be used as a basis for a material breach of these Terms of Service.

Refunds, Continued

Offsite Virtual Pro Inc. is under no obligation to provide refunds for any reason. Offsite Virtual Pro Inc., in good faith, may, on a case-by-case basis, provide refunds for unused time, as defined by the days pre-paid for in the billing period, on a prorated basis, for the days after the date of explicit written cancellation that are remaining in the billing period. It is important to understand that Offsite Virtual Pro Inc. provides a dedicated assistant service, therefore, while you are in the billing period before an event of cancellation, your account has been assigned dedicated resources.

(a) Communication with Assistants or Offsite Talents Outside Normal Course of Business

Clients agree that at any point during the relationship with Offsite Virtual Pro Inc., and for a period of up to three (3) calendar years after, they may not approach any Assistants or Offsite Talents for any reason outside the normal course of day-to-day operations, or outside of Offsite Virtual Pro Inc.-controlled communication platforms to perform Services for which Offsite Virtual Pro Inc. has been hired (including but not limited to tasks, services, activities described in our Zero Tolerance Policy). Offsite Virtual Pro Inc. invests a lot of time, money, and effort in building relationships with our Contracted Companies and Vendors, providing quality training material and training sessions to Assistants and Offsite Talents, maintaining internal culture, and investing in their futures. You agree that by attempting to contact Assistants or Offsite Talents outside the normal course of day-to-day operations for any reason will cause Offsite Virtual Pro Inc. irreparable harm, and result in Offsite Virtual Pro Inc. resorting to injunctive measures to prevent this action, and to seek financial compensation for any damages incurred to Offsite Virtual Pro Inc. associated with your action. Clients also agree not to engage in any contractual relationship, documented or implied, with the Assistants or Contracted Companies, as this will cause Offsite Virtual Pro Inc. irreparable harm, and result in Offsite Virtual Pro Inc. resorting to injunctive measures to prevent this action, and to seek financial compensation for any damages incurred to Offsite Virtual Pro Inc. associated with your action.

22 (b). Responding to Offsite Virtual Pro Assistants Contacting You Outside Normal Course of Business

As aforementioned above in 22(a), Offsite Virtual Pro Inc. invests a lot of time, money, and effort in building relationships with our Contracted Companies and Vendors, providing quality training material and training sessions to Assistants and Offsite Talents, maintaining internal culture, and investing in their futures. Therefore, should Offsite Virtual Pro Assistants contact you at any point during the relationship with Offsite Virtual Pro Inc., and for a period of up to three (3) calendar years after, for any reason outside the normal course of day-to-day operations, or outside of Offsite Virtual Pro Inc.-controlled communication platforms to perform Services for which Offsite Virtual Pro Inc. has or had been hired (including but not limited to tasks, services, activities described in our Zero Tolerance Policy), Clients agree that by engaging in the described behaviour(s) with Assistants or Contracted Companies, they will cause Offsite Virtual Pro Inc. irreparable harm, and result in Offsite Virtual Pro Inc. resorting to injunctive measures to prevent this action, and to seek financial compensation for any damages incurred to Offsite Virtual Pro Inc. associated with your action. Clients also agree not to engage in any contractual relationship, documented or implied, with the Assistants or Contracted Companies, as this will cause Offsite Virtual Pro Inc. irreparable harm, and result in Offsite Virtual Pro Inc. resorting to injunctive measures to prevent this action, and to seek financial compensation for any damages incurred to Offsite Virtual Pro Inc. associated with your action.

General

Your Information is any information you provide, publish, or post to or through the Services or related services (including any profile information you provide) or send to other Users or Fulfillers (including via in-application feedback, any email feature, or through any Offsite Virtual Pro Inc.-related Facebook, Twitter, or other social media posting) (“Information”). You consent to us using your Information to create a User account that will allow you to use the Services and participate in the Services.

These Terms, along with any referenced policies, constitute the entire understanding and agreement between you and Offsite Virtual Pro Inc., superseding all prior or contemporaneous representations, agreements, negotiations, or understandings, whether written or oral. You acknowledge and agree that you have not relied on any representation, warranty, or statement not expressly set forth herein in deciding to use Offsite Virtual Pro Inc.’s platform or Services.

These Terms shall be governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. This choice of law provision is only intended to specify the use of Ontario law to interpret these Terms and is not intended to create any other substantive right to non-Ontarians to assert claims under Ontario law whether by statute, common law, or otherwise.

If any provision of these Terms is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of these Terms.

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you; any attempted transfer or assignment in violation hereof shall be null and void. However, you agree that these Terms and all incorporated policies or agreements may be assigned by Offsite Virtual Pro Inc., in our sole discretion, by providing notice to you.

A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches.

These Terms set forth the entire understanding and agreement between you and Offsite Virtual Pro Inc. with respect to the subject matter hereof and supersede all previous understandings and agreements between the parties, whether oral or written.

Questions?

If you have any questions regarding the Services or these Terms, please contact us at:

Phone:
+1 (855) 000-0000

Website:
https://offsitevirtualpro.com

Email:
legal@offsitevirtualpro.com

Postal Address:
Offsite Virtual Pro Inc.
Attn: Legal Department
123 Example Street
Toronto, ON M5H 2N2
Canada

Last updated on the Effective Date.

Customers that require customized or refined terms of service, enterprise support, master service agreements, specialized handling, or vendor onboarding processes to be accomplished, may reach out to our Sales or Customer Success teams (whom you may already be in contact with) to discuss these requirements further.