Terms of Service
Effective Date: January 31, 2025
Thank you for choosing Offsite Virtual Pro Inc. (“Offsite,” “we,” “our,” or “us”) to support your virtual workforce and administrative needs. These Terms of Service (“Terms”) establish a legally binding agreement between you (“Client,” “you,” or “your”) and Offsite regarding your use of our website, communication systems, secure third-party workspaces, and any related services or technologies provided by Offsite (collectively, the “Services”).
By accessing or using our Services, you agree to comply with and be bound by these Terms, along with our Privacy Policy, Billing Policy, and Prohibited Services Policy, which are incorporated by reference. These policies govern all interactions with Offsite and are subject to revision without prior notice. Your continued use of the Services constitutes acceptance of any modifications.
1. Scope of Services
Offsite provides a professional infrastructure for clients to connect with independent virtual assistants and administrative professionals (“Assistants”) who are employed or contracted by third-party service providers (“Contracted Companies”). Offsite does not directly hire or manage these individuals but facilitates communication, onboarding, support, and administrative oversight through proprietary systems and third-party platforms.
Your use of the Services enables you to access a dedicated communication environment and productivity tools necessary to collaborate with your assigned Assistant(s). While we offer tools and best practices, Offsite is not responsible for the day-to-day direction or management of Assistant tasks. You are responsible for communicating expectations, tasks, deliverables, and assessing performance.
2. Use and Access
You are granted a limited, non-transferable, non-exclusive license to access and use the Services solely for business operations in accordance with these Terms. This license does not permit resale, sublicensing, reverse engineering, or derivative use of any part of the Services or proprietary tools offered by Offsite.
You may not:
Use the Services to engage in any illegal or prohibited activity.
Attempt to access restricted areas without authorization.
Provide false, incomplete, or misleading information during sign-up or onboarding.
Use bots, crawlers, or data extraction tools on our systems.
Violation of these Terms may result in account termination without prior notice.
3. Assistant Relationship
Assistants are sourced, trained, and assigned by Contracted Companies, and not by Offsite directly. While Offsite manages the onboarding process, workspace tools, and overall support experience, we do not employ or supervise these individuals.
You acknowledge that
The working relationship is between you and the Assistant provided by the Contracted Company.
Offsite cannot guarantee specific outcomes from Assistant performance.
All trust-based access (passwords, financials, CRMs, etc.) must be granted and revoked by you, and you assume liability for any use thereof.
You are fully responsible for removing Assistant access to your systems upon cancellation or termination of your subscription. Offsite is not liable for any consequences that arise due to retained access granted by the Client.
4. Eligibility and Account Registration
You must be at least 18 years old to access our Services. By registering an account, you confirm that you meet this eligibility requirement. You are responsible for maintaining accurate contact and billing details throughout your engagement.
You also agree to:
Maintain account confidentiality and protect your login credentials.
Promptly notify us of any unauthorized account access.
Use your account only for authorized, professional purposes.
If you represent an organization, you must have the authority to bind it to these Terms.
5. Subscription Billing and Payment Terms
Engaging with Offsite begins with a deposit, followed by monthly recurring subscription charges. Deposits are non-refundable and applied to your first month’s payment. Full payment terms, including renewal, pause, and cancellation policies, are outlined in our Billing Policy.
Key Terms:
Deposit: Non-refundable, pays for talent sourcing and vetting.
Start Date: The date agreed upon during onboarding when your Assistant begins.
Renewal: Subscription renews monthly unless cancellation notice is provided.
Cancellation: Minimum 10 calendar days’ notice required to avoid next charge.
Payment Methods: Credit/debit card and ACH. Card processing fees may apply after month one.
Missed Planning Calls: If you miss your Planning Call, we will proceed with a candidate based on your stated preferences unless you reschedule within 24 hours.
6. Workspace and Communication Tools
All collaboration between Clients and Assistants occurs in secure, third-party workspace platforms managed or monitored by Offsite. These platforms may include project trackers, chat tools, video conferencing, screen sharing, task logs, file storage, and cloud based drives.
You agree to use these platforms as the primary method of communication with your Assistant and to maintain all exchanges within monitored systems. You further acknowledge and consent that all communications—whether written, spoken, recorded via voice or video, or screen-shared—may be logged, monitored, recorded, stored, and reviewed by Offsite management for quality assurance, compliance, training, dispute resolution, and legal purposes.
Offsite makes no guarantees or assumes any responsibility for actions, performance, or miscommunications that occur outside these monitored systems.
7. Confidentiality and Data Security
Both parties agree to uphold confidentiality regarding shared data, intellectual property, customer information, and business strategy. While Offsite enforces rigorous security protocols, ultimate responsibility for limiting access and removing Assistant permissions lies with the Client.
Offsite shall not be held responsible for data breaches, software access, or technology misuse caused by:
Assistant behavior or negligence
Client failure to revoke system permissions
Use of external tools or integrations outside of Offsite’s control
8. Restrictions and Prohibited Conduct
Clients may not engage Assistants in activities Offsite has identified as prohibited or high-risk. This includes:
Tasks outlined in our Prohibited Services Policy
Unethical behavior, misrepresentation, or fraud
Harassment or intimidation
Payment arrangements outside the Offsite billing platform
Circumvention of the Offsite platform to work directly with Assistants
Engaging in these behaviors may result in immediate service suspension and legal action.
9. Limitations of Liability
Offsite provides all Services “as is” and disclaims any warranties, express or implied. We make no guarantees regarding the success, efficiency, or outcomes of using a particular Assistant. You agree that:
Offsite is not liable for errors, omissions, negligence, or delays caused by Assistants.
Offsite is not responsible for third-party software, external tools, or systems used by the Client.
Clients are responsible for their own access, passwords, and security configurations.
Offsite is not liable for any lost profits, loss of data, incidental, consequential, or indirect damages related to the use of Services or assigned Assistants.
10. Arbitration and Dispute Resolution
In the event of a dispute, you agree to resolve the matter via binding arbitration in Ontario, Canada, under the rules of the ADR Institute of Canada (ADRIC). Class actions and collective claims are not permitted. Both parties waive rights to trial by jury.
All arbitration shall be conducted individually. You may opt out of arbitration within 30 days of agreeing to these Terms by providing written notice.
Before initiating arbitration, both parties agree to attempt to resolve disputes through a 30-day informal negotiation process.
11. Disputes, Chargebacks & Refunds
Initiating a dispute or chargeback against Offsite will result in immediate suspension of services until the matter is resolved. Offsite retains complete records of all agreements, emails, and onboarding confirmations to contest invalid claims.
Clients are expected to raise refund concerns with their assigned Customer Success Manager prior to initiating a dispute with their payment processor. Offsite may issue a partial or full refund at its sole discretion, but all payments are otherwise non-refundable.
Disputes initiated without contacting Offsite may result in permanent termination of service and legal action to recover lost revenues or platform damages.
12. Post-Termination & Non-Solicitation
You agree not to:
Solicit, hire, or contract directly with any Offsite-assigned Assistant or talent during your engagement or for three (3) years following cancellation of your subscription.
Enter into verbal, implied, or written agreements with any Assistant outside the scope of Offsite’s platform.
Doing so will result in immediate legal action. Clients acknowledge that Offsite has made significant investments in the training, onboarding, and assignment of Assistants. Violation of this clause constitutes irreparable harm and may result in injunctive relief and monetary damages.
Additionally, if any Offsite Assistant contacts a Client directly for off-platform work during or after their engagement, the Client must report this to Offsite immediately. Responding to such solicitation is also considered a violation of these Terms.
13. Intellectual Property & Submissions
All documentation, software, platforms, service structure, internal training material, and content provided by Offsite remain the sole intellectual property of Offsite Virtual Pro Inc.
You may not copy, distribute, reverse engineer, or create derivative works based on Offsite-owned tools, content, or branding.
Any suggestions, feature requests, or feedback submitted by Clients or their teams become the sole property of Offsite and may be used for any commercial or operational purpose without compensation.
14. Marketing and Representation Disclaimer
Offsite may provide marketing materials, testimonials, and examples of Assistant performance or business outcomes. These are for illustrative purposes only and do not constitute guarantees.
No Client should rely solely on testimonials, onboarding conversations, or representations made by team members. All outcomes depend on your specific engagement and requirements.
15. General Terms
These Terms constitute the entire agreement between you and Offsite. If any part is deemed invalid, the remainder remains enforceable.
You may not transfer or assign these Terms without our consent. Offsite may assign them without restriction.
All communication will be delivered electronically unless otherwise agreed.
These Terms shall be governed by and interpreted under the laws of Ontario, Canada. Clients located in other jurisdictions agree that local laws will not override the provisions set herein.
16. Contact
For questions, support, or legal inquiries, please reach out:
📞 +1 (647) 424-0215
📍 Offsite Virtual Pro Inc., Toronto, Ontario, Canada