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Disclaimer:
This is a generic job description for the position listed below. Specific tasks and tools will be discussed during the final interview. Please ensure you apply for the correct position based on your location and experience. We prioritize candidates who demonstrate the ability to excel in this role.

About OVP

OVP is on a mission to redefine the future of work by empowering businesses to build world-class teams and automate their operations. We aim to be the go-to partner for organizations seeking efficient and innovative workforce solutions.

We are currently hiring a Customer Service Representative (Remote) to join our team immediately!

Responsibilities

As a Customer Service Representative, your key duties will include:

1. Customer Interaction:

   • Handle inbound and outbound calls professionally.
   • Resolve customer concerns in an efficient and timely manner.
   • Build strong, sustainable relationships with customer accounts through open and effective communication.
   • Take extra steps to ensure customer satisfaction and engagement.

2. Documentation and Processes:

   • Maintain accurate records of customer interactions.
   • Update customer accounts and organize relevant documents.
   • Follow established communication procedures, guidelines, and company policies.

3. Ad Hoc Support:

   • Provide additional support and complete ad hoc tasks as required.

Qualifications

To excel in this role, you should have:

• Experience:

  • At least 1 year of experience as a Customer Service Representative in either a B2C or B2B environment.

• Skills:

  • Excellent English communication skills (written and verbal, at least B2 level).
  • Strong organizational and time management skills.
  • Proficiency in phone, email, and instant messaging communication.
  • Confidence, proactivity, and attention to detail.

• Technical Proficiency:

  • Familiarity with desktop sharing, cloud services, CRM systems, and VoIP technology.
  • Experience with word processing and spreadsheet tools (e.g., MS Office).
  • Knowledge of online calendars and scheduling platforms (e.g., Google Calendar).

• Work Requirements:

  • Availability to work during US hours (graveyard shift).

Technical Requirements

To perform effectively in this role, you’ll need:

• Equipment:

  • USB headset with noise cancellation.
  • Working webcam.
  • Computer with a minimum 1.8 GHz processor and 4GB RAM.

• Internet Connection:

  • Primary: Minimum 25 Mbps (cable connection).
  • Backup: Minimum 10 Mbps.

Compensation and Benefits

Salary Range

• Entry Level (1-3 years of experience): Up to PHP 31,000/month.
• Intermediate Level (3-5 years of experience): Up to PHP 42,000/month.
• Expert Level (5+ years of experience): Up to PHP 53,000/month.

Benefits

• Health Insurance (HMO).
• Performance-based incentives.
• Job stability and security.
• Paid training programs.
• Opportunities for upskilling and career growth.
• 100% remote work.
• Inclusive and supportive work culture.
• Fun and dynamic work environment.
• Holiday and overtime pay.

Schedule and Location

• Hours: US work hours (20-40 hours per week).
• Location: Fully remote.

Additional Notes

• Only qualified candidates will be invited to the assessment and interview stages.
• Referral Program: Refer a friend through our Affiliate Marketing Program and earn up to $30 if your referral is hired.

Monthly Salary: PHP 31,000–53,000 ($585–$970).

We look forward to reviewing your application and welcoming you to the OVP team!